Production Support Structure

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Master Data Specialist

Master Data changes for new or existing vendor or customer requests, ensuring proper approvals and documentation.

Frontline Support Specialist

First contact for calls and group emails, preliminary assessment, route requests to the respective team or individual.

A/P Specialist

Validates and post invoices against a purchase order or specific coding.

A/P Sr. Resolution Expert

Remediate and resolve issues, adjustments, duplicate payments or errors. Coordinates communication within A/P, business, and supplier. Create KPI and other reports.

A/P T&E Sr. Specialist

Ensure proper application of the T&E and P-Card Policy, review the existence and validity of each receipt, and process the expense report.

A/R Payment Application Specialist

Validates and process the invoices against a purchase order or directly to a GL account.

A/R Sr. Specialist

Review and follow up aging with customers, coordinate payment plans and collecting payments. Remediate and resolve any issues with the customers such as adjustments, duplicate payments, short payments, and overpayments.

Service Desk Specialist

Troubleshoot and support on basic Desktop Support, Microsoft Office tools through Service Now and create or change roles in Active.